Privacy Policy

At Star-Vu (“we,” “us,” “our”), accessible via star-vu.com, we are fully committed to safeguarding your privacy and upholding the highest standards of data protection. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website and services, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Commitment to Privacy and Data Protection

Your privacy is of paramount importance to us. We design our products and services with a privacy-first mindset, ensuring transparency, user control, and industry-standard protection of your personal data. We only process personal data when we have a lawful basis to do so, and we implement robust safeguards to maintain the confidentiality and security of that data.

2. Scope of This Policy and Our Role as Data Controller

This Privacy Policy applies to all personal data collected through our website, star-vu.com, and through interactions you have with us electronically, via email, or other digital communications. For the purposes of applicable data protection legislation, Star-Vu is the data controller responsible for determining the purposes and means of processing your personal data.

3. Categories of Personal Data We Process

We collect and process a variety of personal data types categorized as follows:

a. Usage Data
Includes information about how you use our website, such as your IP address, browser type, operating system, language preferences, referring URLs, geolocation data (if enabled), date and time of site visits, and session duration.

b. Account Data
Includes information necessary to identify and contact you, such as your full name, email address, telephone number, postal address, and login credentials (where applicable).

c. Profile Data
Includes information related to your preferences, interests, purchase history, saved settings, and interactions with content and services on our website.

d. Communication Data
Includes information you provide when contacting us, including support tickets, responses to surveys, email correspondence, and call or chat transcripts where applicable.

e. Technical Data
Includes information from your device and system, including device model, operating system version, browser plug-ins, IP address, mobile network information, and unique device identifiers.

f. Transaction Data
Includes information about orders or purchases made through our website, including payment details (excluding full credit card information, which is handled securely by third-party processors), delivery addresses, and order history.

g. Preference Data
Includes your communication preferences, marketing and newsletter opt-ins or opt-outs, and product or service interests as indicated by you or inferred from your interactions with the website.

4. Legal Bases for Processing Personal Data

We rely on the following lawful bases for processing your personal data:

– Consent: When you have given clear and informed consent for us to process your personal data for a specific purpose.
– Performance of a Contract: Where processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract (e.g., fulfilling orders).
– Legal Obligation: Where we are legally required to retain or disclose certain information.
– Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided that your fundamental rights are not overridden. Examples include fraud prevention, site analysis, direct marketing (where permitted), and network security.

5. Your Rights Under Data Protection Laws

Subject to certain conditions, you have the following rights regarding your personal data:

– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You are entitled to request correction of inaccurate or incomplete data.
– Right to Erasure: You have the right to request deletion of your data, subject to certain limitations.
– Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
– Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.
– Right to Object: You may object to certain types of processing, such as direct marketing.
– Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to decisions made exclusively by automated processing, including profiling, which produces legal effects or significantly affects you.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

Star-Vu implements a combination of administrative, technical, and physical safeguards to protect your personal data, including:

– TLS encryption of data in transit;
– Secure coding practices and regular system vulnerability testing;
– Role-based access restrictions and authentication controls;
– Regular data backups and disaster recovery procedures;
– Ongoing employee privacy awareness and security training programs.

7. International Data Transfers

Your personal data may be transferred to and stored in countries outside your jurisdiction, including where our third-party service providers operate. When transferring your data internationally, we use approved data transfer mechanisms, such as Standard Contractual Clauses approved by the European Commission, to ensure a level of protection that complies with applicable privacy regulations.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements. Below are indicative retention periods:

– Usage Data: up to 24 months;
– Account and Transaction Data: up to 7 years post-account closure;
– Profile and Preference Data: deleted upon request or inactive for 3 years;
– Technical and Communication Data: up to 2 years from last interaction;
– Cookie Data: as detailed in the Cookie Policy below.

9. Cookie Policy

star-vu.com uses cookies and similar technologies to enhance user experience and collect analytical data. We categorize cookies as follows:

– Essential Cookies: Required for the website to function and cannot be switched off.
– Functional Cookies: Enable enhanced functionality and personalization.
– Analytics Cookies: Collect anonymous data to understand usage patterns and improve performance.
– Performance Cookies: Monitor system performance and platform stability.

10. Cookie Management and Legal Compliance

Upon your first visit to star-vu.com, you will be presented with a cookie banner requesting your consent for non-essential cookies, as required under GDPR. You may manage your cookie preferences at any time via our cookie settings interface found on the website or through your browser settings. For California residents, we handle Do-Not-Sell requests and honor browser-based Global Privacy Control (GPC) signals in compliance with CCPA requirements.

11. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from individuals under this age. If we discover that we have inadvertently collected such data, we will promptly delete it from our records. Parents or legal guardians who believe we may have collected data from a minor may contact us at [email protected].

12. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or other operational reasons. Material changes will be communicated through the website or via direct communication where applicable. We encourage users to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at any time via:

Email: [email protected]

We are fully committed to complying with all applicable data protection laws, including GDPR and CCPA. Your privacy is our priority, and we welcome any questions or feedback you may have about how we handle your personal data.